Refund & Cancellation Policy - Courier Station

Last Updated: July 01, 2026

At Courier Station, we strive to provide a transparent and efficient logistics experience. This policy outlines the rules regarding refunds and cancellations specifically for our Wallet system and shipping services.

1. Wallet Recharge Refunds

• The Wallet is a prepaid balance used exclusively for shipping charges within the application.
• All successful wallet recharges are generally non-refundable.
• In cases where a user account is closed, any remaining balance may be refunded at the sole discretion of the management, subject to a verification period of 15 working days.

2. Transaction Failures and Double Deductions

• In the event of a technical error where your bank account is debited but the Wallet balance is not updated, the amount is usually auto-refunded by the payment gateway (Razorpay) or your bank within 5-7 working days.
• If you do not receive the refund within this period, please contact us at [email protected] with the transaction reference number.

3. Shipping Cancellation

• Before Pickup: You may cancel a shipment at any time before the courier partner has initiated the pickup. Upon successful cancellation, the shipping charge deducted from the wallet will be reversed immediately.
• After Pickup: Once a package has been picked up by the courier partner, the shipment cannot be cancelled, and no refunds will be provided for the shipping charges.

4. Refund Processing Time

Approved refunds (other than automated gateway reversals) will be processed to the original payment method within 7-10 working days.

5. Force Majeure

Courier Station is not liable for refunds in cases of delivery delays or failures caused by natural disasters, strikes, or other events beyond our reasonable control.