Privacy Policy - Courier Station

Last Updated: July 01, 2026

Courier Station ("we," "us," or "our") is committed to protecting your personal data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 (India). This Privacy Policy explains how we collect, use, and share information about users of our mobile application and services.

1. Information We Collect

We collect data necessary to provide logistics and courier services:

• Personal Identifiers: Name, email address, mobile number, and company name.
• Shipment Data: Receiver’s name, delivery address, and contact details.
• Financial Information: Transaction history and wallet recharge details (processed securely via third-party gateways like Razorpay).
• Technical Data: Device information, IP address, and app usage logs for troubleshooting.

2. Grounds for Processing (Consent)

Under the DPDP Act, we process your personal data based on:

• Explicit Consent: By using the app, you provide clear, affirmative consent for us to process your data for logistics purposes.
• Legitimate Use: Processing necessary for the performance of our contract with you (delivering shipments).

3. Purpose of Processing

Your data is used solely for:

• Facilitating order placement and tracking.
• Managing your prepaid wallet and payments.
• Communicating status updates and NDR (Non-Delivery Report) resolutions.
• Complying with regulatory and legal requirements in India.

4. Data Sharing and Disclosure

We share your data only with:

• Courier Partners: Necessary details for delivery fulfillment.
• Payment Processors: Securely handling your recharges.
• Legal Authorities: When required by law under the DPDP Act or other Indian regulations.

5. Your Rights (Data Principal Rights)

As a Data Principal under the DPDP Act, you have the right to:

• Right to Information: Access a summary of personal data being processed.
• Right to Correction and Erasure: Request updates to incorrect data or deletion of data no longer required for its purpose.
• Right to Grievance Redressal: Contact our Data Protection Officer for any concerns.
• Right to Withdraw Consent: You may withdraw consent at any time through app settings (this may limit your ability to use certain features).

6. Data Storage and Security

We implement industry-standard technical and organizational measures to protect your data. Your personal data is stored on secure servers within India, as preferred by the DPDP Act guidelines.

7. Data Protection Officer (DPO)

For any questions or to exercise your rights, please contact:

Email: [email protected]
Address: 443, Iscon Emporio B/s Star Bazaar, Jodhpur Cross Rd, Satellite, Ahmedabad, Gujarat 380015